Refund policy

Return & Refund Policy

Overview

  • We want you to love your purchase. If something isn’t right, we’re here to help with returns, exchanges, or refunds under the terms below.

Return Window

  • You have 30 days from the delivery date to request a return.
  • To be eligible, items must be unused, in the same condition you received them, and in the original packaging with tags attached.

Non-Returnable Items

  • Final sale or clearance items
  • Gift cards
  • Downloadable/digital products
  • Personalized, custom, or made-to-order items
  • Perishable goods (e.g., food, flowers)
  • Health and personal care items (e.g., cosmetics, intimate apparel) if opened

Condition Requirements

  • Items must be free of wear, odors, stains, and alterations.
  • Returns that don’t meet these conditions may be refused or subject to a restocking fee.

How to Start a Return

  1. Email us at [support@clearguidepdfs.com] with your order number and the item(s) you’d like to return, or start a request via your account.
  2. We’ll confirm eligibility and send a prepaid return label (if applicable) and instructions.
  3. Pack the item securely and ship it within 7 days of receiving your return label.

Return Shipping Costs

  • Damaged/defective/incorrect items: We cover return shipping.
  • All other returns: A flat [$$] return shipping fee will be deducted from your refund, or you can use your own label.

Exchanges

  • Fastest way: return the item and place a new order for the desired item/size/color.
  • Direct exchange (when available): we’ll ship the replacement once the original is scanned by the carrier.

Refunds

  • Once your return is received and inspected, we’ll notify you of approval or rejection.
  • If approved, refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
  • Shipping fees paid on the original order are non-refundable unless we made an error.

Store Credit

  • If you prefer, we can issue a refund as store credit for immediate use.

Order Cancellations & Edits

  • Orders can be canceled or changed within 1 hour of purchase if they haven’t begun processing. Contact us at [support@clearguidepdfs.com].

Damaged/Defective/Incorrect Items

  • Inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us within 7 days with photos. We’ll repair, replace, or refund, including shipping.

Late or Missing Refunds

  • If you haven’t received a refund after 10 business days from our approval:

Gifts

  • If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of your return. If the gift giver had the order shipped to themselves, we’ll issue a refund to the original purchaser.

Restocking Fees

  • We do not charge restocking fees for standard returns that meet our policy.
  • For returns missing original packaging or showing signs of use, a restocking fee of up to [10–20%] may apply.

International Orders

  • International return shipping and any customs, duties, or taxes are the customer’s responsibility and are non-refundable. We do not offer exchanges on international orders at this time.

Return Address

  • Returns must be sent to: [ClearGuide PDFs], [12508 Lake City Way NE Unit 318], [Seattle, WA 98125], United States. Do not send returns to the manufacturer.

Exceptions and Notes

  • We reserve the right to refuse returns that do not meet our policy.
  • This policy does not limit any rights you may have under applicable consumer laws.

Contact Us

  • Questions? Reach us at [2063519525], Mon–Fri, [hours: 10:00AM-6:00PM Pacific Standard Time].