Refund policy

Return & Refund Policy

Overview

• We want you to love your purchase. If something isn’t right, we’re here to help with returns, exchanges, or refunds under the terms below.

Return Window

• You have 30 days from the delivery date to request a return.
• To be eligible, items must be unused, in the same condition you received them, and in the original packaging with tags attached.

Non-Returnable Items

• Final sale or clearance items
• Gift cards
• Downloadable/digital products
• Personalized, custom, or made-to-order items
• Perishable goods (e.g., food, flowers)
• Health and personal care items (e.g., cosmetics, intimate apparel) if opened

Condition Requirements

• Items must be free of wear, odors, stains, and alterations.
• Returns that don’t meet these conditions may be refused or subject to a restocking fee.

How to Start a Return

1. Email us at [

   We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
   
   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   To start a return, you can contact us at support@clearguidepdfs.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
   
   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   You can always contact us for any return question at support@clearguidepdfs.com
   

   
   

   Damages and issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   
   

   Exceptions / non-returnable items
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
   
   Unfortunately, we cannot accept returns on sale items or gift cards.

   
   

   Exchanges
   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   
   

   European Union 14 day cooling off period
   Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   
   

   Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at buchananfabian728@gmail.com.

   ] with your order number and the item(s) you’d like to return, or start a request via your account.
2. We’ll confirm eligibility and send a prepaid return label (if applicable) and instructions.
3. Pack the item securely and ship it within 7 days of receiving your return label.

Return Shipping Costs

• Damaged/defective/incorrect items: We cover return shipping.
• All other returns: A flat [$$] return shipping fee will be deducted from your refund, or you can use your own label.

Exchanges

• Fastest way: return the item and place a new order for the desired item/size/color.
• Direct exchange (when available): we’ll ship the replacement once the original is scanned by the carrier.

Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.
• If approved, refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
• Shipping fees paid on the original order are non-refundable unless we made an error.

Store Credit

• If you prefer, we can issue a refund as store credit for immediate use.

Order Cancellations & Edits

• Orders can be canceled or changed within 1 hour of purchase if they haven’t begun processing. Contact us at [support@clearguidepdfs.com].

Damaged/Defective/Incorrect Items

• Inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us within 7 days with photos. We’ll repair, replace, or refund, including shipping.

Late or Missing Refunds

• If you haven’t received a refund after 10 business days from our approval:
  • Check with your bank or card company.
  • Then contact us at [support@clearguidepdfs.com] and we’ll help investigate.

Gifts

• If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of your return. If the gift giver had the order shipped to themselves, we’ll issue a refund to the original purchaser.

Restocking Fees

• We do not charge restocking fees for standard returns that meet our policy.
• For returns missing original packaging or showing signs of use, a restocking fee of up to [10–20%] may apply.

International Orders

• International return shipping and any customs, duties, or taxes are the customer’s responsibility and are non-refundable. We do not offer exchanges on international orders at this time.

Return Address

• Returns must be sent to: [ClearGuide PDFs], [12508 Lake City Way NE Unit 318], [Seattle, WA 98125], United States. Do not send returns to the manufacturer.

Exceptions and Notes

• We reserve the right to refuse returns that do not meet our policy.
• This policy does not limit any rights you may have under applicable consumer laws.

Contact Us

• Questions? Reach us at [2063519525], Mon–Fri, [hours: 10:00AM-6:00PM Pacific Standard Time].